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Case Study - Nigel Frank International

Nigel Frank International

 

“We quadrupled our contract book without adding headcount and we virtually eliminated human error from our invoice processing operations, which in turn improved customer service. So you could say it gave us a 75% reduction in processing costs.”
Craig Barrass, Financial Controller

£100m Annual Turnover  International  500 Employees  Specialists in IT sector

WHAT WERE YOU LOOKING FOR?

“We were finding it increasingly difficult to coordinate all the different aspects; ensuring contractors got paid on time, that our clients received an invoice when they wanted it and that we could quickly report information to the business. It was imperative that we upgraded to an automated system since our growth was such that we wouldn’t have been able to cope with the increase.”

 

HOW DID YOU DECIDE ON etz?

“It looked better than competitors allowing us to present a much better image to our contractors and clients, the product was so versatile we felt it would be able to meet our specific requirements. The customer service and support was excellent and at each stage we had a named contact who was incredibly responsive, understood how the product worked on a practical day to day basis and could give us best practice advice to use the product to its full capabilities."

HOW HAS etz HELPED YOU?

“We quadrupled our contract book without adding headcount and we virtually eliminated human error from our invoice processing operations, which in turn improved customer service. So you could say it gave us a 75% reduction in processing costs.

I suggest to anyone looking at etz to weigh up the cost savings against the implementation costs and don’t forget what the hidden costs of manual processes can do to your brand such as duplicate payments or under invoicing clients."

 

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